You can place an order directly on our website gopidesignerstudio.com. Follow these simple steps:

- Browse our collections and select your outfit
- Choose your size and click "Add to Cart"
- Proceed to checkout and complete payment

You will receive a confirmation via email and WhatsApp once your order is placed. For customised orders, contact us on WhatsApp at +91 9726140286.

Since all our outfits are made-to-order, modifications or cancellations can only be accepted within 24 hours of placing the order.

Please contact us immediately on:
- WhatsApp: +91 9726140286
- Email: gopiidesignerstudio@gmail.com

After 24 hours, we cannot guarantee changes as production may have already started.

We offer free shipping on all prepaid orders across India.

For Cash on Delivery (COD) orders, a small shipping fee may apply depending on your location and order value.

Since each item is made-to-order, delivery typically takes 7 to 14 business days depending on the complexity of the outfit and your location.

Customised outfits may take slightly longer. We will keep you updated at every step.

Currently we ship within India only.

For international orders please contact us directly on WhatsApp at +91 9726140286 and we will try our best to assist you.

Once your order is placed, you will receive:

- A confirmation email with your order details
- A WhatsApp message confirming your order

If you do not receive confirmation within 24 hours, please contact us at +91 9726140286.

Once your order is shipped, we will send you a tracking number via WhatsApp or email.

You can use this tracking number on the courier's website to track your delivery in real time.

In case of any delay, we will notify you proactively.

You can also reach out to us anytime:
- WhatsApp: +91 9726140286
- Email: gopiidesignerstudio@gmail.com

We will provide you with an immediate update on your order status.

If your parcel looks tampered or damaged at delivery:

- Do NOT accept the parcel
- Take clear photos or video of the packaging
- Contact us immediately on WhatsApp +91 9726140286 with the images

We will resolve it for you as quickly as possible.

Please contact us immediately:

- WhatsApp: +91 9726140286
- Email: gopiidesignerstudio@gmail.com

We can update the address only before the order is shipped. Once shipped, we are unable to change the delivery address.

Yes, we offer exchanges in the following cases:

- Manufacturing defects
- Wrong product received
- Damaged product received
- Size issues

We do not accept exchanges for change of mind. Please refer to our Return & Exchange Policy for full details.

To request an exchange, follow these steps:

1. Contact us within 2 days of receiving your order
2. WhatsApp: +91 9726140286 or Email: gopiidesignerstudio@gmail.com
3. Share clear images/videos of the issue
4. Provide your name, order number, date of purchase and reason

Our team will review and respond within 1-2 business days.

After your exchange request is submitted:

1. Our team reviews your request within 1-2 business days
2. If eligible, we arrange pickup (for select pin codes) or ask you to self-ship
3. Once we receive the item, we inspect it carefully
4. Your replacement is processed and shipped within 7-10 business days

We accept all major payment methods including:

- UPI (GPay, PhonePe, Paytm)
- Credit & Debit Cards (Visa, Mastercard, RuPay)
- Net Banking
- Digital Wallets
- Cash on Delivery (COD) for eligible orders

A small COD handling fee may be applicable depending on your order value and location.

Free shipping is available only on prepaid orders. We encourage prepaid payments for a smoother experience.

Currently we do not offer gift cards or vouchers.

However, we run special offers and discounts from time to time. Follow us on Instagram and Facebook to stay updated on all our latest offers!

Yes, absolutely! Our website is fully secured with SSL encryption.

Your personal information and payment details are completely safe. We never store your card details and all transactions are processed through secure payment gateways.

We are located at:

101 Vishvambhar Arcade,
Mota Varachha, Surat,
Gujarat - 394101, India

You are welcome to visit us during our business hours: Monday to Saturday, 9:00 AM to 6:00 PM.

Our customer service team is available:

📅 Monday to Saturday
🕘 9:00 AM to 6:00 PM IST

We are closed on Sundays and public holidays. For urgent queries, you can WhatsApp us and we will respond as soon as possible.

You can reach us through:

📞 Phone/WhatsApp: +91 9726140286
📧 Email: gopiidesignerstudio@gmail.com
📍 Address: 101 Vishvambhar Arcade, Mota Varachha, Surat, Gujarat - 394101

Please refer to our size chart available on each product page.

For customised outfits, share your exact measurements with us on WhatsApp at +91 9726140286 and we will make it perfect for you.

If you are unsure about sizing, feel free to contact us before placing your order.

We use premium quality fabrics including:

- Pure Cotton
- Viscose
- Georgette
- Silk blends
- Chanderi

The specific fabric details are mentioned on each product page.

To keep your outfit looking beautiful:

✅ Dry clean or gentle hand wash in cold water
✅ Dry in shade, avoid direct sunlight
✅ Iron on low heat only
❌ Do not tumble dry
❌ Do not bleach
❌ Do not machine wash

We try our best to display accurate colors in our product photos.

However, slight color variations may occur due to:
- Different screen settings and brightness
- Lighting conditions during photography

If you have any concerns about the color, please contact us before ordering.

Since all items are made-to-order:

- Standard orders: 7 to 14 business days
- Customised outfits: May take slightly longer depending on design complexity

We will keep you updated via WhatsApp throughout the process.